Here is yet another article about the ease & power of the Internet
when it comes to spreading the word about bad customer service. Things have changed quite a bit (thanks to Web 2.0 services like youtube) with consumers understanding how to get the word out beyound putting up a Web site like AOL Watch.
Digital Media Conference
Here is a picture from the recent Digital Media Conf. of me, Raj Khera of MailerMailer and Adam Lehman of Post Ventures.
Social Dynamics
My friend, Doug Klayman, is in the WaPo business/tech section. His company, Social Dynamics is a social dynamics company.
Here’s what Doug says about his company:
Social Dynamics is a comprehensive evaluation, performance measurement, social research and training firm. We specialize in program evaluation, behavioral and social research services. Click on one of the links to learn more.