The following note was included on a website feedback form. The company is being honest in telling folks that responses may get filtered out but I wonder how many people take the time to call customer service depts. if they don’t get a timely response.
Are you contacting us from your office e-mail address?
Due to the increasing influx of junk e-mail, many businesses and offices have set up filters on their e-mails systems to protect employees from undesired junk mail. Unfortunately, that also increases the possibility that delivery of e-mail from desired sources may be deleted or blocked.
If you are writing to us from your office e-mail account, our reply may not reach you. If you do not hear from us within three business days, you may wish to give us a personal e-mail address, or call Audience Services at xxx.xxx.xxxx with your question or comment.