I wrote here about lessons learned from a recent client Twitter chat.
The one thing I left out was probably the most interesting. Right before the chat began, our e-mail server went down. Instead of putting on the oxygen mask though, I took a deep breathe and thought about it. Reality was that modes of communication for the evening were IM, DM, text, gchat, skype, anything else that was quick. Sure e-mail is important but I didn’t loose sleep over it. We were running a Twitter chat so one might expect that participants would be doing the instant communication thing. I’m not sure though. Articles like this on passive-aggressive communication and this might tell a different story.