{"id":428,"date":"2006-07-06T22:59:23","date_gmt":"2006-07-07T02:59:23","guid":{"rendered":"http:\/\/www.tuvel.com\/blog\/2006\/07\/06\/angry-customers-use-web-to-shame-firms\/"},"modified":"2011-06-15T16:43:19","modified_gmt":"2011-06-15T20:43:19","slug":"angry-customers-use-web-to-shame-firms","status":"publish","type":"post","link":"https:\/\/www.tuvel.com\/blog\/angry-customers-use-web-to-shame-firms\/","title":{"rendered":"Angry Customers Use Web to Shame Firms"},"content":{"rendered":"<p>Here is yet <a href=\"http:\/\/www.washingtonpost.com\/wp-dyn\/content\/article\/2006\/07\/04\/AR2006070401119.html\">another article<\/a> about the ease &#038; power of the Internet<br \/>\nwhen it comes to spreading the word about bad customer service. Things have changed quite a bit (thanks to <a href=\"http:\/\/www.sacredcowdung.com\/archives\/2006\/03\/all_things_web.html\">Web 2.0 services<\/a> like <a href=\"http:\/\/youtube.com\/\">youtube<\/a>) with consumers understanding how to get the word out beyound putting up a Web site like <a href=\"http:\/\/www.aolsucks.org\/\">AOL Watch<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is yet another article about the ease &#038; power of the Internet when it comes to spreading the word about bad customer service. Things have changed quite a bit (thanks to Web 2.0 services like youtube) with consumers understanding how to get the word out beyound putting up a Web site like AOL Watch.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[],"class_list":{"0":"post-428","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-marketing","7":"entry"},"_links":{"self":[{"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/posts\/428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/comments?post=428"}],"version-history":[{"count":1,"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/posts\/428\/revisions"}],"predecessor-version":[{"id":662,"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/posts\/428\/revisions\/662"}],"wp:attachment":[{"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/media?parent=428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/categories?post=428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tuvel.com\/blog\/wp-json\/wp\/v2\/tags?post=428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}